Returns & Replacement Policy
To arrange for a return, please contact our Customer Support Department:
Email : support@tattoosupplywarehouse.com Phone : +1 (800) 982-8566 (Toll Free)
- All returns must be requested within thirty (30) days of purchase date.
- To process your return, we require proof of purchase.
- Shipping costs are non-refundable. You will be responsible for paying the shipping cost to return each item. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
- We only accept returns of unused, undamaged products, with original packaging, tags and marks intact. Missing accessories, damaged or negligently packaged products will not be refunded.
- Any Product not in its original condition, is damaged, or missing parts for reasons not due to our error, or any item that is returned more than 30 days after purchase date, will not be returned or refunded.
- All shipping discrepancies (damaged goods, overage/shortage of items) must be reported to the Customer Support Department within seven (7) days of receipt to issue credit, if applicable.
- If your product arrived damaged, ask the carrier for a damage claim upon receipt. TattooSupplyWarehouse.com requires the appropriate inspection and/or documentation that would allow TattooSupplyWarehouse.com to file a claim with the carrier.
- The following products cannot be returned:
- Custom items, Patient Home Direct, embroidered and/or altered textiles, made-to-order items, opened computer hardware/software, expired products, items that cannot be returned to the manufacturer, and any items marked “Sample” or “Non-Returnable”
- Government Regulated Items: Immune Globulin Products, Hazardous Materials
- Equipment: Opened and used equipment may not be returned for credit. Before opening equipment, check the packaging against the packing slip and ensure the product received is in fact the product ordered.
- No refund will be issued for refused packages.
- Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return has been approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 1 to 3 business days.
All quality issues, damaged products, or returns that are a result of a TattooSupplyWarehouse.com error will be returned at TattooSupplyWarehouse.com‘s expense, at the sole discretion of TattooSupplyWarehouse.com.